Contact us
Email is the fastest way to reach us. Replies usually go out within a few hours, seven days a week.
Help us help you quickly
- About an order: include your order reference. It starts with
ord_and is on your order page and receipt. - For a refill: the reference and roughly how many followers or likes dropped.
- A wrong username or link: email straight away. If delivery hasn’t started we can usually fix it.
- Before ordering: ask anything. We’d rather talk you out of a package that won’t help than sell it.
Things worth checking first
- Is the account or post public? Private accounts can’t receive deliveries.
- Did you change your username after ordering? Orders are tied to the handle you entered.
- Has it been a few hours? Bigger orders are spread out on purpose; see the delivery times on the homepage.
We’ll never ask for your password, by email or anywhere else. If a message claiming to be from us does, it isn’t from us.
See also: refunds and refills, terms, privacy.